Delivery and Returns

Delivery

Orders to the UK
If you’re ordering our free health information, postage and packaging is also free.

If your order contains an item that you have to pay for, postage and packaging will be calculated at checkout or free UK postage if you spend over £25 using the code FREEPOSTAGE.

You’ll normally receive your order within 7 days, but please allow up to 10 days in case we’re very busy.

Overseas orders
For overseas delivery, we charge £14.99 for postage and packaging. This includes deliveries to the Channel Islands and the Isle of Man.

Orders outside of the UK may incur additional tax and shipping costs. If you are ordering from outside the UK, please ensure you are aware of the local customs and VAT charges that may be applicable

Return and exchange

If you’d like to return or exchange your order, you have 14 days to claim a refund or replacement. To claim a refund or replacement, please contact us at info@auk-blf.org.uk quoting your order number. Alternatively, call us on 03000 030 555 and select option 2.

Return
If you decide you no longer want your order, you have 14 working days to return it to us for a refund. To claim a refund please contact us at info@auk-blf.org.uk quoting your order number.

You’ll have to pay for the return postage and packaging, but we’ll refund the full cost of your original purchase, including the postage and packaging charge if there was one.

Once we’ve received your return, you should receive your refund within 7 working days.

Please return any unwanted items to:

Asthma UK and British Lung Foundation returns
Adare
Cavalry Hill Industrial Estate
Weedon
Northampton
NN7 4PP

Exchange
If you’d like to replace your order with a different item, you have 14 working days to return it to us for an exchange.

You’ll have to pay to send it back. Unfortunately, we won’t be able to refund you this cost.

Once we’ve received your return, we’ll get the replacement item sent to you.

Damaged or incorrect goods
If your order is damaged or incorrect, contact us straight away at info@auk-blf.org.uk quoting your order number. Alternatively, call us on 03000 030 555 and select option 2.

We’ll either arrange for a replacement item to be sent to you, or we’ll give you a full refund.

Return address
Please return any unwanted items to:

Asthma UK and British Lung Foundation returns
Adare
Cavalry Hill Industrial Estate
Weedon
Northampton
NN7 4PP

Queries
If you have any other queries about your order, please get in touch at info@auk-blf.org.uk quoting your order number. Alternatively, call us on 03000 030 555 and select option 2.